Multi User Error

PostedOctober 3, 2024

UpdatedOctober 3, 2024

Troubleshooting Multi-User Mode in QuickBooks Desktop

Step	Action	Description
Step 1	Check Hosting Settings	Ensure that multi-user hosting is enabled only on the server. Go to File > Utilities. On the server, select Host Multi-User Access. On the workstations, ensure Stop Hosting Multi-User Access is selected.
Step 2	Check QuickBooks Database Server Manager	Ensure that the QuickBooks Database Server Manager is installed and running on the server. Go to the Windows Start menu and open QuickBooks Database Server Manager. Use the Scan Folders feature to add the folder where your company files are stored.
Step 3	Verify Folder Permissions	Make sure that all users have the correct permissions to access the folder where the QuickBooks company files are stored. Right-click the folder and select Properties. Go to the Security tab and ensure that Full Control is granted to all users who need access.
Step 4	Check Firewall Settings	Ensure that your firewall or antivirus software is not blocking QuickBooks. Go to Control Panel > Windows Defender Firewall. Add QuickBooks to the list of allowed apps through the firewall. Add specific ports used by QuickBooks (port numbers depend on your version).
Step 5	Restart QuickBooks Services	Restart QuickBooks-related services on the server. Open the Run window and type services.msc. Find and restart services like QuickBooksDBXX (XX being the version year) and QBCFMonitorService.
Step 6	Verify Hosting Mode	Make sure hosting mode is set correctly on both the server and workstations: On the server: Hosting should be ON. On the workstations: Hosting should be OFF.
Step 7	Test Multi-User Mode	After verifying all the steps above, test multi-user mode: Open QuickBooks on the server and a workstation. Go to File > Switch to Multi-User Mode on a workstation. If everything is configured correctly, the company file should open in multi-user mode without issues.
Step 8	Use QuickBooks File Doctor	If multi-user mode still isn’t working, use QuickBooks File Doctor to diagnose and repair issues: Download and install QuickBooks Tool Hub. Open Tool Hub and run the QuickBooks File Doctor.